Lots of Bait & Switch, enrolled into monthly plan, etc 15 November 2012 Reviewer: Ele men from San Francisco, CA
219 of 399 people found this review helpful
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I Tried out their $.99 phone report which was billed as providing 6 pieces of information including the name of the person (who keeps calling me -- I wanted to know who it was). I got a name, but then it said I had to pay the full $4.95 for the other 5 pieces of information. I paid, effectively $1 more than what the full report should be and low and behold, nothing more than the name appeared.
Calling Intelius customer supports gets you India, and they cannot understand that they are baiting and switching the "one time sale" for $.99 and then again conning you into getting more data, which the site claims to have, only to find out that for $6 I received what the $1 report had to offer: simply a name.
Also, the site said: learn more about the premiere trial.. so I clicked.. and was told nothing about Premiere, but now I was enrolled... for free for 2 days. While on the phone with customer service, I was told that I actually had to cancel in 36 hours, or the credit card system would charge me for a month's service. And that I could do "any" search for free.. but the searches in the paid report area return results.. "Premiere" shows nothing on the searches.
So how good is Premiere if nothing comes back, when their other databases all have data about the searches. Bizarre.. I cannot understand how the official review of this site gives this 4 stars..
Intelius is a disaster and after more paid searches.. I gave up, closed the account and got a refund for the wasted searches. But not without hours of time.. what a waste.
In summary, I would not recommend Intelius to a friend.
