Horrible Experience 03 May 2011 Reviewer: Intelius Scam Victim from San Francisco, CA
236 of 442 people found this review helpful
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They have a secret thing that you don't realize you are buying but you get charged monthly for the service. I cancelled my FREE account and got charged $19.95...yup i was pissed as hell but it's my fault for not doing much research on this site. (AND HOLY GOD does this website have so many bad reviews). Anyway continuing, i got charged didn't worry about it after it said, CANCELLED in big huge obvious letters and i moved on. Recently i than went on to my bank statements online and saw i was charged another freaking $19.95...now i was confused. I had already supposedly CANCELLED their services so why the hell are they charging me? I visit the website and realized it had a tag-along item that charges you a monthly charge of..yup...$19.95. I went on and apparently it "monitors" your credit, bullshit. I called to cancel and they said it was offficially cancelled. And than i went on to the website and cancelled for sure sure. Even got an email and what do i find the next month, i'm charged ANOTHER $19.95. I'm beyond frustrated. Obviously they do. not. speak. english...because i repeated and sent emails. i cancelled through the website and through phone and STILL nothing worked. I even emailed them and Nope they didn't freaking cancel. I'm beyond frustrated. What i ended up doing was cancelling my BANK account and ordering a new check/debit card, a new check book, a new account number, i had to set up all my auto bill pay AGAIN. And i had to notify my investment bank and my other banks of a change (i transfer my money to my savings etc) i had to set up a new "link" to all the people i usually transfer money too. It was beyond Frustrating.
This service is CRAP. It gives you information you can get FREE. And after that if you want a report you have to PAY MORE for it. The amount they scam people is unbelievable. You'll notice Registration and Signing up is 5 stars! Its because its easy as hell...its just when you cancel that they give you hell. DO NOT USE THIS SERVICE> ITS HORRIBLE>
In summary, I would not recommend Intelius to a friend.