Hire Right Reviews

(based on 47 reviews)

127 of 284 people found this review helpful

A truly terrible company that does not care one bit about customer service and is at no point concerned with giving you a clear way forward, informing you about the direction of the process, or providing any meaningful support. I am embarrassed to think that I was duped into trying to use them in the first place.

In summary, I would not recommend Hire Right to a friend.

174 of 304 people found this review helpful

I work as a Sr. Recruiter for a company that hires ~150 candidates per year. For the most part, things run smoothly and we get the results back on each background within days. The problem comes in when you need to actually work with their customer service department. Every time I've either called in or used their live chat feature, the message I get loud and clear is "we just don't care, and we'll get to it when we can". We work with many clients who dictate what we check for on the candidates who would be working directly with them, and they are often outside of the standard. I called HireRight the first time to find out if they offered the services requested and let them know that we had a major deal riding on getting this information back quickly and there was a high sense of urgency here. Three weeks later, and after incessant follow-ups, they finally get me the answer. It was incomplete, but at that point, it was too late anyway. But how can it take a company three weeks to figure out what they do or do not... (Read the full review)

In summary, I would not recommend Hire Right to a friend.

115 of 247 people found this review helpful

Hire Right doesn't do any work. You are left to prove to them that you worked where you said to work. They have no idea how to check your employment history through government agencies and all they do is collect the money from your employer.

Their website is hard to use and they don't request all the information from you at one time. I have been getting an email every day requesting new information for at least 1.5 weeks.

In summary, I would not recommend Hire Right to a friend.

159 of 328 people found this review helpful

Over the last 3 weeks I've had to endure the horrible invasive probing done my HireRight, which they somehow call a background check. I've had to provide bank statements, passport, travel documents, utility bills, character references, etc covering any and everything I've done in the last 5 years. Yet they still keep asking for more information. I've responded to all their request so far, providing all the documents they requested within a few hours or by the next day, but I'm reaching my limit now.

They were courteous enough at the beginning, however they got progressively worse with each request, to the point where I now think the customer service is terrible. I think they could be more compassionate to the people they're doing these checks on, given the depth of information they're asking for and because it dates back 5 bloody years!!!

I was really excited about starting my new job, but they're sucking all of the joy out of it. I am waiting to hear about another job I interviewed for, which is similar position. If I do get that position, then I would consider turning down this role, just because of the horrible experience I've had with HireRight,... (Read the full review)

In summary, I would not recommend Hire Right to a friend.

169 of 302 people found this review helpful

I submitted my authorization for the background check on 8/22/14. Here it is 9/10 and they still haven't completed my background check. They say they are waiting from a records check from a county I used to live in, but they've been waiting on it for almost 3 weeks now. They keep changing the estimated completion day for the background check, they've changed it 3 times so far. I'm supposed to start the position on 9/15 and with the way things are going, I won't be able to start. I only lived in the county for 1 years, 3 years ago. I've had 4 jobs since then and I've never had this problem before. All they keep saying is they will keep trying to get the record even if it takes months. This is so unprofessional!! They obviously don't know what they were doing, I've worked at Express Scripts & Macy's since then and I had no problem getting either job. They haven't called me one time, I've been calling every day with no resolution. Worst company ever!

In summary, I would not recommend Hire Right to a friend.

157 of 319 people found this review helpful

A bunch of idiots. I got my offer rescinded at a job I badly needed at at&t. 1st they asked for a bunch of useless, private information and have you run around like a chicken with your head cut off. And then they mistake you for some body else. I filed a dispute because my brother had a class c misd. And they thought it was me I even went to the court to get a letter of clearance but my employer could not wait any longer. If I had the money I would sue, unfortunately though I'm short on funds now with no job to show for it due to these idiots.

In summary, I would not recommend Hire Right to a friend.

139 of 291 people found this review helpful

I work in HR and I've handled hundreds of pre-employment screenings in my career.

Without a doubt Hire Right is by far the worst service I have ever seen in the market.

It's even got to the point where I am thinking of not taking the job, based on the company's choice of screening vendor.

If I, as a senior HR person, have to be part of a recruiting process that involves any input from Hire Right then I am in effect going to be damaging not only my employer's but my own personal brand.

I am going to try everything in my power as a HR decision maker to get rid of Hire Right.

My service, or rather, lack of, is exactly the same as the other reviewers, i.e. being asked on multiple occasions for the same documents which don't exist, them not being able to find a phone number for my previous employer (the largest investment bank in the world), being asked to sign the same document over and over again. Rude support staff. Nobody taking the initiative.

In summary, I would not recommend Hire Right to a friend.

164 of 343 people found this review helpful

20 emails later....
Our background check was refunded and denied because our company works in a highly sought out co-working space. It doesn't matter we have an EIN. Doesn't matter we have the best investors in the country. But, because we work in a co-working space, we're not a legitimate enough employer to run a background check employer.

GET WITH THE TIMES. You're obviously not innovating if you don't even understand what a co-working space or "start-up" is - after asking me 3 separate times.

Turn down money. Turn down start-ups. Turn down innovation. Good luck to you, HireRight (geez, wrong name for you guys!)

In summary, I would not recommend Hire Right to a friend.

178 of 363 people found this review helpful

HireRight is currently performing background check for my new job. Their website has issues. Values aren't captured correctly and responses are different than what was entered. When calling them, I get a person from the Philipines that does not know what he's doing. I submitted documentation directly from current HR but it's not good enough for them. They come back to request additional documents (W2's) going back 9 years. Who keeps this information handy? I can't reach a supervisor. I asked to change a response to their application but they cannot change it even with a release from me in writing. They say another application needs to be requested by the hiring company to make any changes to my application. This is such poor service. I cannot believe companies are using this inept service. I suspect they are the lowest bidder. You get what you paid for. Good luck to anyone having to deal with this company for a background check.

In summary, I would not recommend Hire Right to a friend.

184 of 345 people found this review helpful

I refused to drive an un-safe tractor-trailer for Minas Enterprise Inc. I was in Fort Pierce Florida. They fired me 928 miles from my house and had the Fort Pierce Police; remove myself and some of my belongings from their truck. I requested that the Police call the Florida State Police to do an inspection and they did. The Florida State Police inspected the truck and placed it OUT OF SERVICE! This was on February 6th, 2013, around 10:30 pm.

On February 7th, 2013 Minas Enterprise Inc., placed several negative, vicious, libel, bold face lies on my DAC Report, through HireRight®.

I filed a law suite against Minas Enterprise Inc to recoup my Greyhound Bus Fare, Wages as well as Monies I spent to repair their equipment, authorized by them, to do so. They in turn filed a Counter Claim against me for the sum of $25,000.00. Counsel represented Minas Enterprise Inc and I represented myself. I was awarded Judgment and they lost their Counter Claim.

It was only after Jr Bent contacted me to inform me that Minas Enterprise Inc had trashed his DAC Report through HireRight®. He also sued Minas Enterprise Inc for his wages and also won his... (Read the full review)

In summary, I would not recommend Hire Right to a friend.